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Shipping & Delivery
Orders are only processed once they have been confirmed via a phone call (typically the call is made within 24 hours of the order being received). Processing time is normally 24 to 48 hours depending on order queue.
For orders above 1 KG, additional charges will be applied and customer notified prior to shipping. For shipping and return policies regarding wholesale items kindly click here.
|Method||Charges||Max Weight||Charges per KG Above Max|
|Standard Shipping||Rs. 199||1 KG||Rs. 150 per KG above 1 KG|
|TCS||Rs. 250||1 KG||Rs. 250 per KG above 1 KG|
|Lahore Delivery||Rs. 165||2 KG||Rs. 100 per KG above 2 KG|
Standard Shipping & TCS
We ship using COD (Cash On Delivery) to virtually all locations within Pakistan. Orders above Rs. 10,000 may only be processed with advance payment (bank deposit or other methods) of a minimum amount of 50% or more (depending on order size). Standard Delivery within Pakistan takes 3-4 days after the order has shipped.
NOTE: DUE TO THE CURRENT SITUATION RESULTING FROM THE LOCKDOWN THE VARIOUS COURIER COMPANIES ARE BACKED UP AND ARE TAKING LONGER THAN NORMAL FOR DELIVERIES. KINDLY ALLOW BETWEEN 5-7 WORKING DAYS FOR DELIVERY.
The shipping charges are Rs. 100 for an order to locations covered by our riders within Lahore (please refer to the map for the covered areas). If your location is within the bounds of ring road and outside the coverage area, shipping charges will be Rs. 120. For all other locations in Lahore, they will be shipped via Courier and the shipping charges for those would be Rs. 100. We will notify you prior to adjusting the charges in your order and will only proceed once we have your approval.
Please see the map below to check our coverage area:
Some of the notable areas that are not covered in our own Lahore delivery are: Askari XI, Bahria Town, Data Gunj Baksh, DHA EME, DHA Phase VI, DHA Phase VIII, Lake City.
Free delivery is NOT available on wholesale items. If your order is a combination of regular items and wholesale items, the free shipping will be valid on the regular items if the product amount of regular items exceeds Rs. 3,000. The shipping charges for wholesale items will be calculated and charged separately. Delivery charges for wholesale items are calculated after the order is placed and you will be notified during the confirmation call regarding the exact amount or best estimate available to us at the time.
REASONS FOR SHIPMENT DELAYS
Incorrect address has been entered in the shipping details when placing the order.
Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders, and this may delay shipping.
Payment in advance is not yet verified (for orders where payment is made via bank deposit, EasyPaisa or other advance payment options).
If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.
VIEW & TRACK ORDERS
All orders are dispatched from our warehouse facility that is based in Lahore. We use various courier services to delivery your order.
Once your order is dispatched you'll receive an email from Saloni™ Health and Beauty Supply containing your tracking number and the assigned courier who will deliver your order. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your Order Details or contact Saloni™ Health and Beauty Supply using the Contact Us form or email at email@example.com.
Once you have your tracking number you can track your parcel by clicking on the assigned courier.
Please allow 12 hours for your package to register in the system before attempting to track your parcel. For all international orders please allow 24 hours before attempting to track your parcel.